BT: We're living in tech utopia
All our internet dreams have come true, BT claims
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Monday, 26, May 2008 09:11
We are now living in a 'technological utopia' envisaged ten years ago, according to BT, as the hopes people had for the internet back in 1998 have become a reality.
According to the BT 21st Century Life Index Report, 46 per cent of the country in 1998 wanted instant access to travel timetables and in the last three months, 43 per cent of consumers say they have accessed exactly that, going online and downloading the travel information they needed.
Other desirable services in 1998 like shopping (36 per cent) and the ability to access information services (44 per cent), reflect how consumers use the internet now: 41 per cent of consumers have shopped online in the last three months and 43 per cent of consumers have checked out information services.
The report takes its findings from 2,000 face-to-face interviews with the British public and compares the results with those from ten years ago.
John Petter, consumer managing director at BT, said: "BT commissioned this report to better understand the changing relationship we have with technology and online services across the country and learn more about what today’s consumers expect from the next generation of technology.
"Communications services are converging, and it is clear that customers want consistent access to the things that matter not only at home, but in the palm of their hands wherever they are."
BT said consumers now want information on the move - and that 'info lust' has created a society that allows everyone to remain up to date with the latest news, information and shopping, sounding the death knell for traditional services like the high street travel agent.
BT said it is developing its technology to match consumer expectations, and now offers 'on the go' services for its customers.