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 11 October 2008 21:41 BST

Heathrow boss quits after Terminal 5 fiasco

Wednesday, 14 May 2008 12:29
Chaos was caused at Heathrow when Terminal 5 opened in March

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Heathrow's managing director has quit after the disastrous opening of Terminal, airport operator BAA said.

BAA said Heathrow boss Mark Bullock chose to leave the company "in light of the change to the MD role at Heathrow as part of a structural change already announced by chief executive Colin Matthews".

Mr Bullock, who has been with BAA since 2004, will be replaced by Mike Brown, who is currently the chief operating officer at London Underground, who will join BAA in September.

Colin Matthews, chief executive of BAA, said: "Mark Bullock has made a significant contribution to BAA and to Heathrow Airport in particular and has led the airport through a particularly challenging period. I am grateful for his efforts."

Last month, British Airways announced the departure of operations director Gareth Kirkwood and customer services director David Noyes following the Terminal Five debacle.

Last week, MPs criticised the opening of Heathrow's newest terminal after it was marred by lost luggage and cancelled flights.

MPs said the problems "made a fool out of the country" when T5 opened in late March.

Thousands of bags were lost or loaded onto the wrong flights as the terminal's 'quick drop' baggage areas failed to work.

An out-of-season snowstorm added to the number of cancelled flights as British Airways struggled to get back to a normal schedule.End of story


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